Offshoring with Nerissa Chaux

In Show 095 – Offshoring with Nerissa Chaux originally broadcast on Facebook Live on Wednesday 30 May 2018.

Download the Workbook from this episode here: 095 Worksheet

Show Notes

We’re excited to welcome Nerissa Chaux onto the podcast this week.  Nersissa first started her career as a Christian minister.  She helped to build one of the largest youth groups in Australia.  She later took her love of helping people into the world of recruitment .  She started her first executive recruitment business back in 2009.  She knows how important it is for every business to find the right people.  That skill-set fits perfectly into this month’s Phase 4: Hiring new employees. 

Much of Nerissa’s work has focussed on helping companies to recruit workers in overseas markets.  She always starts by helping companies to understand the difference between “offshoring” and “outsourcing”.  Those are two phrases that are mistakenly used interchangeably.  They are part of a broader array of options that employers have when trying to source new workers.  The others including freelancing and incorporation.

Freelancing is fairly straightforward.  Short-term workers are recruited using websites like Upwork.  People are hired using messaging services rather than a live conversation.  It’s a great way for companies to get comfortable with finding other sources of workers.

Outsourcing is something different.  You may want to find someone else to handle your payroll, for example.  You would retain a company who would take over that function.  You wouldn’t be able to choose the individual people who actually do the work.  That is all handled by the outsourcing firm.

Offshoring is similar to outsourcing but you have much more control over who is performing the work.  It is essentially finding employees in other countries to take over functions like HR and payroll.  They become part of the team and are dedicated to your business.  They don’t have other jobs to attend to .  The frustration with outsourcing is that you never know who is doing the work and the quality can vary wildly.

Incorporation means creating a business in another country like The Phillipines to handle functions like IT or HR.  This is the logical final step in the offshoring process.

Nerissa believes strongly that there are some jobs that are best suited to being offshored.  Those include, IT, HR and payroll.  She thinks that any “client-facing” role should be done in Australia.  Companies too often offshore parts of their business without considering the full implications.  Australians love to talk to Australians.  Outsourcing your call centre overseas is probably a mistake.

Another mistake companies making is not keeping a close connection with their overseas workers.  Weekly conference calls to build a relationship are essential.  It’s not about checking up on your workers.  It’s about making them feel part of the team.  It can take as little as a two minute Skype conversation in the morning.

What book are you reading?

Quiet by Susan Cain

What book should every business owner read?

Starts With Why by Simon Sinek

What do you want to ask our audience?

Why wouldn’t you look into offshoring?

More about this Show

We started Business Legal Lifecycle to create a simple way for you to understand complex legal terms.  Most importantly we want to help you to develop a plan to take your business successfully into the future.  There’s a startling statistic the underscores the importance of developing a solid plan.  The majority of business owners are just seven months away from losing everything.  A single aspect of your business that is not set-up correctly can shut down your whole operation very quickly.   Legal advice is not cheap and even when you can afford it there is often a divide between lawyers and their clients.  We want to close that gap once and for all.  We want to put legal knowledge and tools into your hand to prevent the worst from happening to you.

Twice a week we are going to deliver those tools right to your home or office with Business Legal Lifecycle TV.  We’ll start the week with Fast Fix Monday, a short 5-10 minute video that will tackle a single issue that businesses have to deal with.  Then on Wednesday’s our main show will feature with more fulsome discussions and interviews all delivered in a straightforward and easy to understand format.